Policy on Handling Disruptive Behaviour
Definition:
Within this document, reference to an "individual" is meant to cover both an individual and a group of individuals. Disruptive behavior can include:
- Disinterest (e.g., being forced into training)
- Interrupting (constantly sharing knowledge or asking questions hindering progress)
- Being under the influence of alcohol or drugs
- Argumentative
- Aggressive towards trainers or other people
Risks:
Failure to address disruptive behavior can hinder the learning experience of the entire group and lead to dissatisfaction with the course.
Staff Guidance:
Trainers must handle disruptive behavior professionally, considering individual learning styles and personal circumstances. They should utilize facilitation and teaching skills to manage courses effectively, including techniques such as:
- Establishing ground rules at the start of every course
- Having learners sign the ground rules
- Reminding learners about the ground rules
- Asking engaging questions
- Providing extra time or 1-to-1 time with certain individuals or groups
Purposeful Disruption:
If a trainer determines that an individual is purposefully disruptive after professional judgment and applying their training, they must take appropriate action. Below is a guide for determining actions:
- 1-to-1 discussion: Speak privately with the learner at the next available opportunity to understand their circumstances and reach a common solution.
- Removal from the course: If a learner is hindering the teaching of the course or negatively impacting other delegates' learning, they may need to be removed from the course. This can be done discreetly during a break.
- Immediate removal: If a learner poses a threat, is physically aggressive, or jeopardizes the safety of others, they should be immediately removed from the course for the safety of all.
Trainers should complete a report describing the incident, actions taken, and reasons for decisions by the end of the day.
